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Terms & Conditions
Last updated 18 October 2026
1. Who we are
Glintwork is a creative agency operated by Innowise Scientific Services Pvt. Ltd., a company incorporated in India with its registered office in New Delhi (“Glintwork”, “we”, “us”). These terms apply to every quote we issue and every project we deliver. Contact: connect@innowiselife.com.
2. Quotes and acceptance
Each project starts with a written quote setting out the deliverables, price, number of revision rounds, delivery date and the licence you receive. A quote is valid for 14 days. A contract is formed when you accept the quote in writing and make the payment it requires.
3. Prices and payment
Prices are in US dollars and are shown on your quote. Payment terms, such as payment in full or a deposit, are stated on your quote. Work starts once the payment due at that stage is received. You are responsible for any bank or card fees charged by your provider.
4. Your materials
You confirm that you have the rights to everything you send us, including footage, images, logos, music, names and likenesses, and that using them for your project won’t infringe anyone’s rights. You must get consent from any real person whose image or voice you ask us to use.
5. Revisions and delivery
Your quote includes two revision rounds unless it says otherwise. Additional rounds or changes to the agreed scope are quoted separately. Delivery dates assume you provide feedback and materials on time; delays on your side move the date accordingly.
6. Licence and ownership
On full payment, we grant you a non-exclusive, worldwide, perpetual licence to use the final deliverables for the purposes stated in your quote, including commercial use where stated. Some AI-generated material may not be protected by copyright, and some AI tools grant usage rights rather than ownership, so we cannot guarantee that you will hold copyright in every element. We keep the right to reuse our general methods, prompts and know-how.
7. AI-generated content
We use AI tools to create parts of your deliverables. Where the law requires it, such as EU rules on realistic AI-generated media, we label content as AI-generated, and you agree not to remove those labels. We will not create content that impersonates real people without their consent, presents AI presenters as genuine customers, or creates fake reviews or testimonials.
8. Content we won’t make
We may decline or stop any project involving unlawful, deceptive, hateful, sexually explicit or defamatory content, misleading health or financial claims, or content that infringes others’ rights.
9. Portfolio
We will only show your project in our portfolio or on social media with your written permission.
10. Confidentiality
We keep your materials and project details confidential and use them only for your project. We will sign a mutual NDA on request.
11. Liability
Our total liability for any project is limited to the amount you paid for that project. We are not liable for indirect losses such as lost profits or lost data, or for how you use the deliverables, including whether ad content meets the rules of advertising platforms. Nothing in these terms limits liability that cannot be limited by law.
12. Cancellation and refunds
Cancellations and refunds are handled under our Refund policy.
13. Governing law
These terms are governed by the laws of India, and the courts of New Delhi have jurisdiction. If you are a consumer, you keep any mandatory consumer rights you have under the laws of the country where you live.
14. Changes
We may update these terms. The version in force when you accept a quote applies to that project.